Read an interesting article today on customer service on the NZ Herald website on how some companies are choosing to please their share holders first with their customers not being treated anywhere as well. The article suggested that customer service should come from the heart and not the head and that customers were changing their values in a post-recession world.
Yes you need to take into account many influences when dealing with customers but without them there isn't a business no matter how big the business. If you upset a customer they will tell say 10 people who in turn will tell 10 people and so on.If you please a customer they will tell 5 people who in turn will tell 5 people.
The bottom line really is to treat customers how you would like to be treated - plain and simple- the customer comes first should be the motto as without customers you don't have a business.
To check customer feedback at Waihi Beach Lodge
http://www.tripadvisor.com/Hotel_Review-g1749561-d656383-Reviews-Waihi_Beach_Lodge-Waihi_Beach_Bay_of_Plenty_North_Island.html
Waihi Beach Lodge is a luxury Boutique Bed and Breakfast Lodge two hours south east of Auckland or 40 minutes north of Tauranga just off State Highway 2 (Pacific Coast Highway) at Waihi Beach.
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